Reference

sihoki Legal terms for your account

sihoki sets out the Legal rules behind account access, personal data, wallet activity and policy requests in one clear place.

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POLICY HELP

Three routes for Legal account questions

A clear support path matters when a Legal question affects your account or wallet record.

Account access Use the support link beside the account area when phone verification or browser access…
Wallet evidence For DANA, OVO, GoPay or QRIS questions, keep the receipt reference and payment time…
Policy request If you want a correction, access request or clarification about stored data, contact us…
DATA PRACTICE

How we handle Legal requests

We treat Legal requests as account matters, not casual lobby messages. Our process links the request to the account identifier you provide, checks the relevant record, and then…

Data handling

We use the account details you submit to process access, verification and policy requests.

Cookie choices

Cookies and similar browser storage can support sign-in continuity and policy preferences.

Account security

Keep your sign-in details private and use the account path shown on our site.

Record retention

We retain account, verification and payment-related records only according to the needs described in our Legal terms.

Correction requests

If your phone, email or account detail is inaccurate, send a correction request through the account support route.

Who to contact

The account support route is the right starting point for Legal, data or access questions.

Legal questions before opening your account

These Legal answers address the account steps Indonesian customers usually want to understand first. We keep the wording practical: what access means, how data requests start, which payment evidence helps, and where to ask for a policy change. Read the relevant answer before submitting account or wallet details.

Access depends on local law and the account details required for verification. We may ask you to complete phone verification before account access, and you should only continue where local law permits.

Use the policy contact route from your account and identify the email or phone connected to it. Tell us whether you want access, correction or another data request so we can check the correct record.

Yes. Our Legal terms cover payment-related records used to match an account or investigate status. Keep the DANA or QRIS receipt reference available, while removing passwords and unrelated private details.

You can submit a correction request through account support. Include the inaccurate phone, email or profile detail and the replacement value; we may need to verify the request before changing the record.

Retention follows the period and purpose described in our Legal terms. For a record-specific question, contact us with your account identifier and explain whether the request concerns verification, payment evidence or account activity.

Start with the support link beside your account area and select the Legal or access topic. We can explain the relevant condition, including phone verification, without asking you to open another account.

Yes. The same Legal conditions apply when you use a phone, tablet or desktop browser. Cookies, sign-in continuity and phone verification can affect the access steps shown on each device.

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