Reference

sihoki Privacy Policy: Your Data Explained

Our Privacy Policy shows how sihoki handles the details you provide when opening an account, signing in, checking wallet status or contacting support.

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What This Privacy Policy Covers

sihoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to information linked to your sihoki account, including your contact details, sign-in records, verification status, device signals, support messages and payment references. We use these details to create access, protect the account, match a receipt to a wallet request and respond when

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a status needs checking. A DANA, OVO, GoPay or QRIS reference can help us trace a payment without requiring us to store your wallet password. We may also record pages visited, browser type and security events when you use a phone or desktop device. If you
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browse from Bandung or another Indonesian location, regional access still depends on local law. We retain records only for operational, security or legal needs, then remove or restrict them through our retention process. You can contact us to ask what information we hold, request a correction
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or ask how a record is being used.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OPTIONS

How To Ask About Your Privacy

A clear contact route helps you act on this Privacy Policy without guessing which team to reach.

HANDLING DETAILS

How We Manage Your Privacy Choices

We keep this Privacy Policy practical by tying each data use to an account action you can recognise.

Account data

We may hold your name, contact details, verification result and account timestamps so we can create access, recover the account…

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records are used to match payment status.

Cookies

Cookies and similar device markers can keep a session active, remember a selected language and help identify unusual sign-in behaviour.

Security steps

Before discussing account data, we may compare your contact detail, recent sign-in signal or verification status.

Retention period

We keep records for account operation, security checks or legal needs.

Change request

Ask us to correct inaccurate details through support chat or the contact form.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often before an account is opened. They cover account data, cookies, payment references, device access and the steps needed to contact us. If your question is not listed, use the support route above and refer to the specific record or account action involved.

We collect the contact and verification details needed to create account access, plus sign-in timestamps and device signals used for security. We explain any additional request before it is needed.

No. We use payment references, status details and receipts to match a DANA, OVO, GoPay or QRIS request. Do not send a wallet password or one-time code to support.

Contact us through support chat or the contact form and ask for an account-data copy. Include your connected email or phone number; we complete an account check before responding.

Yes. Tell support which account field is inaccurate and what it should say. We may request verification before changing contact, identity or account-access details.

Cookies can retain a session, remember language settings and flag unusual sign-in behaviour. Your browser controls let you manage cookies, though restricting them may affect account access.

We retain records while they support account operation, security checks or legal needs. After that period, we remove them or restrict access according to our internal retention process.

Yes. Account access and data handling can depend on local law. Where local law permits, we provide the account and support steps described here for Indonesian customers.

sihoki Privacy Policy: Your Data Explained

How To Ask About Your Privacy

How We Manage Your Privacy Choices

Account data

Payment references

Cookies

Security steps

Retention period

Change request

Privacy Policy Answers For Your Account

01 What does the sihoki Privacy Policy collect when I open an account?

02 Does the Privacy Policy store my DANA or QRIS password?

03 How can I request my personal data from sihoki?

04 Can I correct details covered by the Privacy Policy?

05 How does the Privacy Policy use cookies on my phone?

06 How long does sihoki keep account and payment records?

07 Does access under this Privacy Policy depend on local law?

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